User review
of Pipeliner
my experience so far
-
by Joshua Nicholas
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Pipeliner product is an amazing product, programmed with the user in mind, detailing how a user can move from stage to stage in its beautiful UI. Pipeliner mirrors many business needs in powering a product that is interactive. A user doesn't have to understand all the technical workings before seeing what they need to know, they can also have an instant snapshot of their sales stages, what they need to do next, and I believe this will motivate them.
What aspects are problematic or could work better?
data usage is very high in some applications and network stability
What features/services would you like to see in future versions of this product?
data usage modification
What specific problems in your company were solved by this product?
1)costumer relationship problem
2)Technical skills
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Education Management
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$50
What is your total annual cost for using this product?
$600
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management ok
3
Customer Management ok
3
Task Management ok
3
Contract Management ok
3
Pricing Management ok
3
Email Marketing very good
4
Order Management ok
3
Campaign Management ok
3
Analytics
Reports very good
4
ROI Analytics ok
3
Integrations
API very good
4
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration ok
3
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Mobile Support very good
4
Customization very good
4
File Management very good
4
Language Support very good
4
Security very good
4
