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User review of Pipeliner

my experience so far

- by Joshua Nicholas

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Pipeliner product is an amazing product, programmed with the user in mind, detailing how a user can move from stage to stage in its beautiful UI. Pipeliner mirrors many business needs in powering a product that is interactive. A user doesn't have to understand all the technical workings before seeing what they need to know, they can also have an instant snapshot of their sales stages, what they need to do next, and I believe this will motivate them.

What aspects are problematic or could work better?

data usage is very high in some applications and network stability

What features/services would you like to see in future versions of this product?

data usage modification

What specific problems in your company were solved by this product?

1)costumer relationship problem
2)Technical skills

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Education Management

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

$50

What is your total annual cost for using this product?

$600

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
3
ok
Customer Management
3
ok
Task Management
3
ok
Contract Management
3
ok
Pricing Management
3
ok
Email Marketing
4
very good
Order Management
3
ok
Campaign Management
3
ok

Analytics

Reports
4
very good
ROI Analytics
3
ok

Integrations

API
4
very good
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
4
very good
Social Network Integration
3
ok

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
4
very good
File Management
4
very good
Language Support
4
very good
Security
4
very good