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User review of Pipeliner

Pipeliner CRM

- by Babatunde Oparemi

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This product has an interface easy to use , that was why it is non technical and has a mobile with built-in AI

What aspects are problematic or could work better?

The product contain aspect that the prospect was asking how would they integrating the software to the sales

What features/services would you like to see in future versions of this product?

It would be a kind services that could be of help to business to increase sales, keeping customers record and empower sales person

What specific problems in your company were solved by this product?

The product has help in increase sales people sales orientation, technical know-how that is the ability to handle computer

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Business Supplies and Equipment

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

favorable

What is your total annual cost for using this product?

Cost is okay

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

not yet

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
4
very good
Contract Management
4
very good
Pricing Management
3
ok
Email Marketing
4
very good
Order Management
3
ok
Campaign Management
3
ok

Analytics

Reports
4
very good

Integrations

API
3
ok
Calendar & Contacts Sync
4
very good
Export & Import of Data
3
ok
Available Integrations
3
ok
Social Network Integration
3
ok

Customer Service

Call Center Tools
3
ok
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
4
very good
File Management
4
very good
Language Support
4
very good
Security
4
very good