What are the best aspects of this product?
Integration with Gmail and Outlook mail.
Integration with MS 365.
With a Pipeliner CRM, you can collect data from multiple sources including social media and keep it organised in one place, so that you can use it when the need be. By providing attentive customer service, responding to requests timely and catering to the customer needs at all times, a business is able to improve levels of customer satisfaction
What aspects are problematic or could work better?
If the company is small, training issues may be a small disadvantage. Large corporations need to roll out training schedules for all their employees. For large-scale CRMs, this can mean hiring professionals to train employees in groups.
What features/services would you like to see in future versions of this product?
Improved analytics and reporting: A CRM acts as a central data repository eliminating the possibility of a miscalculation leading to a poor business decision. Modern CRMs also help you in creating aesthetic and insightful reports that help teams visualise the business performance
What specific problems in your company were solved by this product?
Improved customer retention
5% increase in customer retention did increase profits by 25% to 95% and the Act! Pipeliner CRM helped us in increasing customer retention.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?