pipeliner CRM a better choice

What are the best aspects of this product?

Integration with Gmail and Outlook mail.

Integration with MS 365.

With a Pipeliner CRM, you can collect data from multiple sources including social media and keep it organised in one place, so that you can use it when the need be. By providing attentive customer service, responding to requests timely and catering to the customer needs at all times, a business is able to improve levels of customer satisfaction

What aspects are problematic or could work better?

Training

If the company is small, training issues may be a small disadvantage. Large corporations need to roll out training schedules for all their employees. For large-scale CRMs, this can mean hiring professionals to train employees in groups.

What features/services would you like to see in future versions of this product?

Improved analytics and reporting: A CRM acts as a central data repository eliminating the possibility of a miscalculation leading to a poor business decision. Modern CRMs also help you in creating aesthetic and insightful reports that help teams visualise the business performance

What specific problems in your company were solved by this product?

Improved customer retention

5% increase in customer retention did increase profits by 25% to 95% and the Act! Pipeliner CRM helped us in increasing customer retention.

Are you a current user of this product?

Yes