User review
of Pipeliner
Pipeliner CRM is the best CRM
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Pipeliner CRM is a software that I have used for my business over a period of time, and I can testify that it is quite easy and cheaper to use than other softwares for CRM.
What aspects are problematic or could work better?
There is not much to dislike with this software. Initial set up can take a little effort (no more that others), but once complete little effort is required to maintain and use this program.
What features/services would you like to see in future versions of this product?
Would like to use Pipeliner to streamline our sales process within accounts, contacts, and opportunities.
What specific problems in your company were solved by this product?
The quality and durability is immeasurable and very refined. It can track and save lead information that can help you generate sales.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Sage CRM
Why did you decide to change it?
It's expensive to operate.
Are you satisfied with the change?
Yes I am.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$25
What is your total annual cost for using this product?
No total annual cost.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No discount for the product yet.
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management ok
3
Customer Management ok
3
Task Management ok
3
Contract Management ok
3
Pricing Management ok
3
Email Marketing ok
3
Order Management ok
3
Campaign Management ok
3
Analytics
Reports ok
3
ROI Analytics ok
3
Integrations
API ok
3
Calendar & Contacts Sync ok
3
Export & Import of Data ok
3
Available Integrations ok
3
Social Network Integration ok
3
Customer Service
Call Center Tools ok
3
Issue Tracking ok
3
Support Portal ok
3
Knowledge Base Management ok
3
General Features
Collaboration Features ok
3
Dashboard ok
3
Overall Performance ok
3
Access & Role Management ok
3
Mobile Support ok
3
Customization ok
3
File Management ok
3
Language Support ok
3
Security ok
3
