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User review of Pipeliner

Pipeliner CRM is the best CRM

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Pipeliner CRM is a software that I have used for my business over a period of time, and I can testify that it is quite easy and cheaper to use than other softwares for CRM.

What aspects are problematic or could work better?

There is not much to dislike with this software. Initial set up can take a little effort (no more that others), but once complete little effort is required to maintain and use this program.

What features/services would you like to see in future versions of this product?

Would like to use Pipeliner to streamline our sales process within accounts, contacts, and opportunities.

What specific problems in your company were solved by this product?

The quality and durability is immeasurable and very refined. It can track and save lead information that can help you generate sales.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Sage CRM

Why did you decide to change it?

It's expensive to operate.

Are you satisfied with the change?

Yes I am.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

$25

What is your total annual cost for using this product?

No total annual cost.

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No discount for the product yet.

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
3
ok
Customer Management
3
ok
Task Management
3
ok
Contract Management
3
ok
Pricing Management
3
ok
Email Marketing
3
ok
Order Management
3
ok
Campaign Management
3
ok

Analytics

Reports
3
ok
ROI Analytics
3
ok

Integrations

API
3
ok
Calendar & Contacts Sync
3
ok
Export & Import of Data
3
ok
Available Integrations
3
ok
Social Network Integration
3
ok

Customer Service

Call Center Tools
3
ok
Issue Tracking
3
ok
Support Portal
3
ok
Knowledge Base Management
3
ok

General Features

Collaboration Features
3
ok
Dashboard
3
ok
Overall Performance
3
ok
Access & Role Management
3
ok
Mobile Support
3
ok
Customization
3
ok
File Management
3
ok
Language Support
3
ok
Security
3
ok