User review
of Pipeliner
Pipeliner CRM…the better CRM.
-
by Turai Omali
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It is user friendly and requires no IT administrator.
It has the customization option to fit any kind of business.
What aspects are problematic or could work better?
I have not encountered any aspects that are in any way problematic. It works just great!
What features/services would you like to see in future versions of this product?
I believe they have everything covered. I cant think of anything else I would like to see in future. Maybe as time goes on, I will. But for now I am satisfied with its features and services.
What specific problems in your company were solved by this product?
Sales and profit tracking.
Budget and target monitoring for sales staff.
Time management.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Insurance
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$780
What is your total annual cost for using this product?
$7800
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management amazing
5
Contract Management amazing
5
Pricing Management amazing
5
Email Marketing amazing
5
Order Management very good
4
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization very good
4
File Management amazing
5
Language Support amazing
5
Security amazing
5
