User review
of Pipeliner
The best CRM I ever used.
-
by Thierry Kabuya
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The built in lead qualifier in Pipeliner CRM makes the process from lead to sale easier and quicker.
What aspects are problematic or could work better?
The sales support online takes a bit longer to come back with answers to crucial questions when needed.
What features/services would you like to see in future versions of this product?
I am satisfied with the features/services that I am getting at the moment.
What specific problems in your company were solved by this product?
Pipeliner CRM has solved my problems of losing important leads and contacts. With its Gmail Add-in, the two syncs effortlessly and no contact or lead is left out.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
N/A
What is your total annual cost for using this product?
N/A
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
NO
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management amazing
5
Contract Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Order Management very good
4
Campaign Management amazing
5
Analytics
Reports amazing
5
ROI Analytics ok
3
Integrations
API very good
4
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration ok
3
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support very good
4
Security very good
4
