User review
of Pipeliner
THE BEST VISUAL CRM IN THE MARKET
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Pipeliner CRM use visualization across the product to make everything come alive and intelligently communicate information instantly, it\\\\\\\\\\\\\\\'s uniform navigation makes it easy for salespeople to quickly learn how to move around and use the system.
What aspects are problematic or could work better?
It is solely focused on sales,
What features/services would you like to see in future versions of this product?
I would the services to include marketing and public relationship management.
What specific problems in your company were solved by this product?
Tracking sales activities to individual sales rep, and the general improvement of our sales processes.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
Fair
What is your total annual cost for using this product?
Fair
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management ok
3
Email Marketing very good
4
Order Management very good
4
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking amazing
5
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support amazing
5
Customization amazing
5
File Management very good
4
Language Support very good
4
Security very good
4
