User review
of Pipeliner
The game changing CRM software
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easily customizable to fit the needs of the user company;
Has a very user friendly interface;
easy to learn and administer.
What aspects are problematic or could work better?
None I have encountered so far.
What features/services would you like to see in future versions of this product?
ability to hold virtual meeting within the platform and saving on the platform for future reference.
What specific problems in your company were solved by this product?
The capability to process various types of reports in a very short time and also ability to track the progress of opportunities in the pipeline and resolve issues as they arise.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$1000
What is your total annual cost for using this product?
$1000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
NO
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management amazing
5
Contract Management very good
4
Pricing Management very good
4
Email Marketing ok
3
Order Management ok
3
Campaign Management ok
3
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API very good
4
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance very good
4
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management amazing
5
Language Support very good
4
Security very good
4
