Best way to communicate with customers

What are the best aspects of this product?

It is a great way to view and collect customer concerns and access them in one place.

What aspects are problematic or could work better?

I wish there would be a better organizing system for the messages so it would be easy to search for old topics. I also wish they would extend the dates that are allowed in the setups.

What specific problems in your company were solved by this product?

It improved our customer service as it allows us to respond promptly to their concerns.

Are you a current user of this product?

Yes