It provides efficiency in terms of communication with external clients.

What are the best aspects of this product?

It is easy for customers to leave feedback because they need to click on the Podium link and type in their reviews.

What aspects are problematic or could work better?

There can be issues in loading data and reports. Sometimes it's slow, or it does not load at all, so I have to call their support team for more assistance.

What specific problems in your company were solved by this product?

I like that I can see, analyze, and quantify all customer reviews that go through the platform.

Are you a current user of this product?

No