It’s an excellent platform to help gather your customer’s thoughts and ideas about your business.

What are the best aspects of this product?

You get to know your company’s strengths and opportunities through the feedback that your clients are giving you daily. You can take this opportunity to serve them better by replying to their feedback the soonest time possible and making them feel valued.

What aspects are problematic or could work better?

I want to learn how to tag other team members on specific reviews. I heard that tagging the person in charge makes resolving issues a lot faster than going through the normal escalation process.

What specific problems in your company were solved by this product?

You can easily help the customer by addressing his or her specific needs. This eliminates the process of callbacks and misunderstandings which can leave the client feeling frustrated and angry over time. Also, we like using Podium to collect purchase payments from our clients.

Are you a current user of this product?

No