Powerful features, excellent support

What are the best aspects of this product?

The wide array of powerful features and the extremely knowledgeable customer service.

What aspects are problematic or could work better?

This is advanced software with a lot of powerful features, so it can take some time and effort to learn how to use it and customize it to your needs. I think for some of the customer service agents, English may not be their first language, but that's certainly never caused a problem for me, and it's countered by how incredibly knowledgeable they are about their software. The level of expertise you'd associate with tier 2 or 3 support is available at any time via their tier 1 support. Absolutely best-in-class support.

What features/services would you like to see in future versions of this product?

The ability to customize the admin and affiliate sites does exist, but I don't love it. It could be me, but I think that aspect could be improved.

Otherwise, the platform suits literally every one of our needs and we run a very strange affiliate program (compared to most).

What specific problems in your company were solved by this product?

Affiliate tracking, sales attribution, affiliate reports, sign-up, and management. Pretty much everything about our affiliate program.

Are you a current user of this product?

Yes