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User review of TrueContext

Convert your entire work process from manual to digital with the help of Prontoforms.

- by Lucinda

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

One of the best things about availing of this product is that it helps bridge the gap between employees, especially those assigned to do fieldwork. Working outdoors to collect a large amount of vital information can be such an overwhelming task to handle. We used to print out tons of forms to fill out ( handwritten) one by one, and it takes so much time and effort to finish the job. We are glad that we can create forms using Pronto and make it accessible using tablets and phones even during offline mode. Once all the information is collated, our workers don't have to spend hours to encode everything. The digital forms can be submitted directly to their respective platform. The system will be responsible for storing and organizing all of these data.

What aspects are problematic or could work better?

One of the downsides of availing of Prontoforms is the cost of availing the product for a long time. In our case, we don't often create or change forms monthly, but we still have to pay for the monthly rate even for non-usage of the product. As much as I would like to end the subscription, it's not that easy because you are bound by a contract that would be a hassle to terminate. I wish that they could offer a temporary pause or suspension to help us save some money, even for just a couple of months only. Another thing that I have noticed is that not all types of forms are working smoothly. There are certain moments wherein field staff would call to complain about latency issues. If troubleshooting doesn't work, it leaves us with no other forms but to revert to paper forms.

What specific problems in your company were solved by this product?

Despite the setbacks and the product's high cost, I still believe that Prontoforms is beneficial for the entire organization. It makes it easier for everyone to keep track of data in a paperless environment. Since many people have access to the program, it's easier for us to establish responsibility and accountability for every situation.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.