Prontoforms makes things easier for every team member.

What are the best aspects of this product?

As the current person in charge of Pronto forms, I can say that I am comfortable with the product. The features are easy to familiarise, and creating forms from scratch is not that complicated to accomplish. I used to spend hours making a wide selection of forms for our services, and it's challenging to do them using word and excel sheets. With Prontoforms, I can create them within the app and integrate all the forms with our existing tools. It helps automate tasks to accomplish more things in a shorter amount of time. Since we transitioned, all our documents can be filled up offline, resulting in better accessibility for our happy customers.

What aspects are problematic or could work better?

One of the things that I don't like about this product is the glitches that many employees experience while deployed in the field, which can be stressful for everyone. There are instances wherein the application stopped working while in the middle of filling out forms or attachments. My staff would usually give me a call and inform me about the app's problems. So I have no choice but to send the form as an attachment via email to continue working even if Prontoforms is down. I have to keep working with the staff of Prontoforms to address these issues. It affects our service level and quality, mostly when the recommended troubleshooting steps do not work.

What specific problems in your company were solved by this product?

We can maximize staff productivity as long as we don't encounter system glitches in and out of the office. Prontoforms is compatible with Salesforce, so it makes the transfer of data quick and efficient. I am just hoping that the issues raised to their support team would be addressed to do more with the application.

Are you a current user of this product?

Yes