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User review
of ProProfs Help Desk
A flexible, full-featured tool that runs on any browser
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Being a cloud-based tool, the ProProfs help desk can be easily accessed from any browser (We use Google Chrome as it’s comparatively easier to use). As long as you have an internet connection, you are good to go.
What aspects are problematic or could work better?
So far we have not witnessed any major drawbacks. We are getting regular security updates and data backups. So no complaints as of now.
What features/services would you like to see in future versions of this product?
We would love to see more integration options in the future. Although the tool can be integrated with their in-house tool called ProProfs Project, it will be great to get the Slack integration option to manage our projects with ease.
What specific problems in your company were solved by this product?
ProProfs Help Desk has supported us extensively during these challenging times. During the pre-COVID era, our entire support team was working from the office. After investing in ProProfs, we are able to allow our employees to work remotely and ensure everyone is safe.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
- It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
- It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
PRICING & COSTS
What was the cost of implementing this product?
I take a trial
What is your total annual cost for using this product?
Free
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
Take a trail
