Answering Client Inquiries became easier

What are the best aspects of this product?

I can easily respond to my clients using ProProfs Help Desk. Its internal knowledge base also allows the tool to give responses to customers. This reduces the waiting time of our customers.

What aspects are problematic or could work better?

I love this tool. It has only been very helpful for us.

What specific problems in your company were solved by this product?

Giving customer response became faster. This reduced their waiting time greatly. The tool also helped us to address more issues in a smaller time frame.

Are you a current user of this product?

No