Connect with prospects and double your sales

What are the best aspects of this product?

ProProfs Help Desk gives my team multiple options to connect with website visitors, prospects, and existing customers. The live chat feature has worked wonders and allowed our agents to exceed their targets through upselling and cross-selling.

What aspects are problematic or could work better?

There are some popular tools used by our business that cannot be integrated with ProProfs Help Desk. We look forward to more integration facilities in the future.

What features/services would you like to see in future versions of this product?

As I said, more integration options with popular tools will be a welcome addition.

What specific problems in your company were solved by this product?

Earlier, it was not easy for website visitors or customers to connect with our support team. If they had any questions about a product’s pricing or availability, they had to take the long route of sharing an email or calling our team. However, with the live chat and chatbot features, people can get quality assistance in seconds.

Are you a current user of this product?

No