It is an awesome software

What are the best aspects of this product?

It is a very simple tool to use. Anyone will be able to navigate it withou much problem. But, at the same time it gives amazing complex features that allows us to serve our clients better.

What aspects are problematic or could work better?

It is a bit pricey compared to its competitors. The pricing model is also a bit hard to understand.

What specific problems in your company were solved by this product?

It has a lot of useful features like the mailbox, email ticketing, and live chat.

Are you a current user of this product?

No