It is great for instant ticket resolution

What are the best aspects of this product?

We were able to resolve customer problems in no time. It also allows our agents to forward the inquiries to the team that's in-charge of that particular inquiry. As a result, resolving tickets became faster.

What aspects are problematic or could work better?

I have no complaints as this has proven to only be an amazing tool with amazing features.

What specific problems in your company were solved by this product?

Resolving tickets is easier and faster. It also helped us manage the tickets better. This also lessened the workload of my customer service team. They can collaborate and work with ease.

Are you a current user of this product?

No