It makes my customers happy

What are the best aspects of this product?

Answering customer inquiries became easier. We were able to answer them faster and accurately. Now, we feel confident taht we can answer any sort of inquiry.

What aspects are problematic or could work better?

The reporting featue needs improvement.

What specific problems in your company were solved by this product?

It helped me streamline customer inquiries. This became a very important application for our company as it lessened the complaints we get from customers.

Are you a current user of this product?

No