One of the best ticketing software available in the market

What are the best aspects of this product?

We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses who had lately adopted multiple ProProfs products. We use this tool to easily handle all our inbound and outbound email communications from one place.

What aspects are problematic or could work better?

ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more.

Are you a current user of this product?

No