Simple Gmail Like Design & Powerful Features

What are the best aspects of this product?

The tool’s simple Gmail like design feels familiar but works in a better way. It gives a shared space where all our customer-facing emails come together, helping your agents to work collaboratively on customer issues. This simple design also makes it easy to track which agent is working on which tickets, the priority level of tickets, progress made on a ticket, and much more.

What aspects are problematic or could work better?

It is a decent tool, and we have had no issues working with it.

What features/services would you like to see in future versions of this product?

It would be great if ProProfs came up with powerful integrations that can expand the capabilities of this tool.

What specific problems in your company were solved by this product?

Tracking tickets and monitoring who is working on which ticket was a challenge before. ProProfs Help Desk offered us just what we needed. Its advanced ticket assignment system, priority setting mechanism, reports, and shared inbox - all of this has transformed the way we manage tickets. It also gave us the power to track agent productivity and identify the resolved and pending tickets

Are you a current user of this product?

No