The Best Help Desk Ticketing System for my Company

What is your role with this product?

• I manage other people who use it

How long have you been using this product?

Less than 1 year

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

How did using this product affect your business goals?

• It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
• It helped businesses identify common issues and devise practices and resolutions to quickly address them.
• It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
• It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.
• It helped in identifying opportunities for repeat businesses and upsells.

What was the cost of implementing this product?

There is no cost of implementing this product.

What is your total annual cost for using this product?

I bought the “business plan” of Proprofs help desk for $89.

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

I had to pay $10 less when I went for the annual plan, rather than the monthly one.