The only tool your IT department will need to manage IT users

What are the best aspects of this product?

ProProfs Help Desk allows our IT support team to track all incidents, requests, and complaints from a unified dashboard. You can conduct CSAT surveys to monitor the customer experience and gauge the daily, weekly, and monthly performance of your team.

What aspects are problematic or could work better?

There should be more ready-to-use templates for creating web forms and surveys.

What features/services would you like to see in future versions of this product?

More integration option

What specific problems in your company were solved by this product?

Every IT support department is full of complaints that are of a technical nature. The tool has significantly reduced our team’s workload. Every issue has a relevant owner, and, in fact, our user satisfaction rate has skyrocketed in the last couple of months. Thanks to the team at ProProfs.

Are you a current user of this product?

No