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User review of ProProfs Help Desk

UI is awesome

- by Akash Kumar

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

UI looks great and simple to use. I would be trying it and would want to compare it against other tools that are available in the market. The program makes it a breeze to add articles and videos to my coursework and automates the grading and certification process for me, saving me both time and energy.

What aspects are problematic or could work better?

There are too many limitations to customize the product from both a learning and branding perspective. Every ticket I submitted took 24-48 hours before I received a response. Not good.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.