- Home Social Media Management Tools Publer A Solution for Digital Marketing Agency
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User review
of Publer
A Solution for Digital Marketing Agency
-
by Ricky Chen
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easy to adopt, and licensing is what we really need for social media agency.
What aspects are problematic or could work better?
The reporting should be improve to give more insight.
What features/services would you like to see in future versions of this product?
Reporting and hashtag trending
What specific problems in your company were solved by this product?
Some clients have more than one brand, so Publer does not limit the social media account for the client
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Hootsuite
Why did you decide to change it?
Price and its limited feature
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to track our competition and social chatter about their brands.
- It assists us to respond quickly to customer complaints.
- It helps us collect important data from our social media customer base.
PRICING & COSTS
What is your total annual cost for using this product?
USD 500
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
10%
FEATURE DETAILS
Main Features
Social sharing amazing
5
Social campaigns amazing
5
Social engagement very good
4
Social analytics ok
3
Message scheduling tools very good
4
Post-time optimization tools amazing
5
URL tracking tools very good
4
Message approval system very good
4
Keyword monitoring ok
3
Individual network reports ok
3
Engagement reports very good
4
Trends reports very good
4
