- Home Social Media Management Tools Publer Easy to use platform with competitive pricing
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User review
of Publer
Easy to use platform with competitive pricing
-
by Johary Mustapha
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Simple to use dashboard which each features and functionality just a click away
Competitive pricing as compared to whats already out there in the market
Quick to respond sales support
What aspects are problematic or could work better?
Analytics could be added more features, but overall it fits the purpose that we use it for.
What features/services would you like to see in future versions of this product?
More on competitive analysis with competitors.
What specific problems in your company were solved by this product?
Centralising all our social media posts as well as tracking the responses from a single dashboard.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us get actionable insight on customer behavior and trends.
- It enables us to track our competition and social chatter about their brands.
- It assists us to respond quickly to customer complaints.
- It helps us collect important data from our social media customer base.
- It enables us to manage multiple social media accounts on different channels.
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
FEATURE DETAILS
Main Features
Social ads amazing
5
Social sharing amazing
5
Social campaigns very good
4
Social engagement amazing
5
Social analytics very good
4
Message scheduling tools very good
4
Post-time optimization tools amazing
5
URL tracking tools very good
4
Message approval system amazing
5
Keyword monitoring amazing
5
Individual network reports very good
4
Engagement reports amazing
5
Trends reports amazing
5
