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User review of Publer

Social Media Management

- by Filip Skowron

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Publer takes so much stress away from what I need to do for all my social media accounts. Getting to each one individually to create content can be a very daunting task, and being able to do it all in one shot with Publer has been an amazing time saver.

What aspects are problematic or could work better?

There is nothing I don't like about Publer. I think I don't use some of the functionality as much as I could/should but that is my fault and certainly not Publer's.

What features/services would you like to see in future versions of this product?

For me it is a complete product

What specific problems in your company were solved by this product?

Planning social media posts and scheduling in advance. Gives us more time to focus on customer facing and relationship building with providers.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Hospital & Health Care

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us get actionable insight on customer behavior and trends.
  • It enables us to track our competition and social chatter about their brands.
  • It assists us to respond quickly to customer complaints.

PRICING & COSTS

What was the cost of implementing this product?

Big

What is your total annual cost for using this product?

200 euro

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

10%

FEATURE DETAILS

Main Features

Social ads
5
amazing
Social sharing
5
amazing
Social campaigns
5
amazing
Social engagement
5
amazing
Social analytics
5
amazing
Message scheduling tools
4
very good
Post-time optimization tools
5
amazing
URL tracking tools
4
very good
Message approval system
5
amazing
Keyword monitoring
4
very good
Individual network reports
5
amazing
Engagement reports
5
amazing
Trends reports
5
amazing