- Home Content Marketing Software PushMaze Customer support seems to be unable to deal with problems. Unable to use.
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User review
of PushMaze
Customer support seems to be unable to deal with problems. Unable to use.
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
It is very reasonably priced and it is self hosted.
What aspects are problematic or could work better?
Perhaps someone outside their office did the work on the software. Pushmaze seem to have difficulties dealing with software issues. Not sure that they have tested the software with large numbers of subscribers. If you send out a notification it is duplicated to the same subscriber about ten times. Very embarrassing.
What features/services would you like to see in future versions of this product?
Seems to be a problem with the software dealing with large numbers of subscribers. Should be an option to add both a larger picture and logo. Should be able to add multi media buttons. You should be able to store templates. Should be able to have an option to send out the notifications more slowly over a period of time. There are a number of other options that should be added as well.
What specific problems in your company were solved by this product?
Software has not solved any problems as we have been unable to use it.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
As software does not work properly still using Sendpulse.
Why did you decide to change it?
Better value for money. However, does not work properly.
Are you satisfied with the change?
No. Numerous problems.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
Hundreds if not thousands.
What is your total annual cost for using this product?
Just the original price.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No.
FEATURE DETAILS
Content Publishing
Content Hub ok
3
Forms/Gated Content mediocre
2
Content Distribution very poor
1
Content Promotion very poor
1
Content Automation very poor
1
Content Reporting & Analytics
Audience Profiling and Targeting ok
3
Content Performance Reports and Analytics mediocre
2
Content Production Analytics mediocre
2
Page-Level Engagement Analytics mediocre
2
Content Marketing Integrations
Social Media Management Tools mediocre
2
Marketing Automation mediocre
2
Web Analytics mediocre
2
Content Marketing
Audience Targeting ok
3
Brand Management mediocre
2
Campaign Management mediocre
2
Categorization / Grouping mediocre
2
Conversion Tracking mediocre
2
Distribution Management mediocre
2
Editorial Calendar mediocre
2
Multi-Channel Publishing mediocre
2
Schedule Publication mediocre
2
Social Media Management mediocre
2
