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User review of QA touch

The slingshots which aim to take down the Goliaths of Test Management Tools

- by Faisal Humayun

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

✅ Fanatical Customer Service (Bhavani is simply the best asset I've had the pleasure of working with)
✅ Fantastic QA community outreach ( the best in the league, no other company matches their efforts)
✅ Leverages the latest breakthroughs in front-end technology stacks ( Very aesthetic and modern UI )
✅ Provides support for Behavioral Driven Development (BDD) testing
✅ A highly extensible back-end architecture with a very friendly API
✅ Automation test integration is a breeze
✅ Application scales very well with test data loads ( 3000+ test cases with automation dailies over a year of no performance problems )
✅ Provide valuable guidance as well as custom integration support at no extra charge ( this is unheard of for startups with little bandwidth - most other small shops will just defer you to their API docs to work it out on your own ).
✅ Extremely active development ( no other Test Management Tool, and I've worked with scores, releases new features, enhancements, and bugfixes at the rate DCKAP does with QA Touch )
✅ Willing to work out any financials, logistics, migration from other platforms ( which makes moving to QA Touch a no-brainer )
✅ Search and filtering is super-fast, effective and efficient
✅ Support for custom labels and custom fields helps with easy adoption into heterogeneous organizational workflows.
✅Very valuable, and well-presented Help manuals, FAQs, and video screencasts of features

What aspects are problematic or could work better?

⛔Managerial reports are still a work in progress but I expect this to improve as they race to enhance this milestone in their roadmaps

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

SpiraTeam

Why did you decide to change it?

Windows hosted only solution - inflexible with automation solutions - no BDD support at the time.

Are you satisfied with the change?

Yes.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It eliminated repetitive work and manual testing while preserving the consistency of your testing preparation methods.
  • It calculated different values automatically, so that you can properly assess and interpret data, and eliminate human error.
  • It facilitated access to information, and provided the whole picture of your projects' lifecycle.
  • It enabled successful and timely testing, and led to increased ROI rates.

PRICING & COSTS

What was the cost of implementing this product?

minimal

What is your total annual cost for using this product?

available at their site

Did you get any discount for this product? How much?

yes

FEATURE DETAILS

Testing Automation

Test Scripts
4
very good
Test Cases
5
amazing
Load Testing
4
very good
Commercial and QA Testing
4
very good
STLC Tracking
4
very good
Debugging
4
very good
Defect Management
4
very good
Graphs & Charts
4
very good

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
4
very good
Customization
5
amazing
User, Role, and Access Management
4
very good
API/Integrations
4
very good
Flexible Deployment
5
amazing
Mobile
4
very good
Support
5
amazing