What are the best aspects of this product?
This analytic tool holds everything in one place, you can combine and group profiles so you can be more focused on one brand at a time. You can even compare two brands on the same social media platform. I have to say that the accuracy of info is great. Before paying for the product they offer you trial version without requirement of credit card details. I like that there is always someone in customer service that responds to the queries. This is great because it ensures me that my queries are responded in more professional way. The other good thing I love about this one is the fact that it allows me to export in many different formats.
What aspects are problematic or could work better?
Before using the Swap feature it would be great to read all instructions in order to understand how the product works. All in all the product is excellent.
What specific problems in your company were solved by this product?
It helps us to get information in xlsx format. I am able to view the stats online along with charts. I can make quick judgments and decision in order to provide fast recommendation to the brand owner.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
1-3 years
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
How many people in your company actively use this product?
all employees
How long is your contract with the vendor?
1 year
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