Highly useful tool for tracking issues

What are the best aspects of this product?

We use ClearQuest at our company t track changes and work requests. With this product we can easily create work and change requests for tasks. The good thing is that the right people are notified through email and their approval is requested. We can easily add notes to requests. I like that it allows me to create own queries, and their creation is intuitive and we don’t have to consult documentation whenever we create one.

What aspects are problematic or could work better?

I don’t have much to dislike about this tool, it is easy to use and it satisfies all my needs. The fact is that the installation of tool is complicated and it takes some time to learn it. When we started using this product the installation required few reboots and it was really hard to script.

What specific problems in your company were solved by this product?

It helps us to track work life cycle from the beginning of the work requests to ending them with some change requests. It helps us to manage our work priorities and to be sure that the work done is according to our customers’ needs.

Are you a current user of this product?

Yes