User review
of Revel iPad POS
Proceed with caution!
-
by Josh Johnson
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
The iPad POS display is sharp and fairly easy to use. Their customer loyalty program has a lot of features that help provide better incentives to customers for repeat business. However, this is an additional monthly cost. The customer facing display is also a nice feature because it allows the customer to sign the iPad rather than having to keep track of paper receipts. But, this as well is an additional monthly cost.
What aspects are problematic or could work better?
The inventory management feature is complicated and we have had problems with it not providing accurate inventory.
What features/services would you like to see in future versions of this product?
We would like the ability to track a product by multiple units of measure like in QuickBooks POS.
What specific problems in your company were solved by this product?
We were able to get a better customer loyalty program through Revel compared to QB POS.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Tobacco
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Quick Books Point of Sale
Why did you decide to change it?
Quick Books advised us that they were moving away from the desk top version of their POS system and we\'re working with Revel. We also wanted a cloud based POS system.
Are you satisfied with the change?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$1800 up front then $237 per month depending on features
What is your total annual cost for using this product?
$2844
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
We received a reduced rate on the equipment when we agreed to 18 month contract with intuits merchant processing
FEATURE DETAILS
POS
Sales Reporting and Analytics ok
3
Customer Management ok
3
Employee Management very good
4
Inventory Management very poor
1
Point of Sale very good
4
