User review
of Robly
A Horrible Experience. Stay Away!
-
by Bruce Friedman
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
I can't honestly think of any. The entire experience was absolutely horrible.
What aspects are problematic or could work better?
The entire experience was horrible. I was referred to the service by the owners and had my account terminated after only 10 days. They knew the industry I was in and partly cited that as a reason to terminate me. It was hard to setup and when I finally had everything ready they kicked me off. They don't communicate well with each other. My rep knew I needed to sort out my list and they said there were too many bounces. They didn't even give me any notice. Horrible, horrible people to deal with. Stay away!
What features/services would you like to see in future versions of this product?
Humanity. I'd like to see the company show some humanity.
What specific problems in your company were solved by this product?
None whatsoever. All they did was give my company problems.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Ynot Mail
Why did you decide to change it?
More features.
Are you satisfied with the change?
No way. The experience was absolutely terrible. Stay away!
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Way too much. The time involved was not worth it.
What is your total annual cost for using this product?
Doesn't apply.
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
Yes.
FEATURE DETAILS
Email Marketing
Email and Mobile Preview very poor
1
Manage Email List very poor
1
High Volume Sending very poor
1
Customization
Custom Templates very poor
1
Drag and Drop Interface very poor
1
WYSIWYG Email Design very poor
1
Reporting and Analytics
A/B Testing very poor
1
Advanced Email Marketing Features
Allows Custom Scripts very poor
1
Automatic Responsive Design very poor
1
Blacklist Monitoring very poor
1
Certified Email IP very poor
1
Dedicated Email IP very poor
1
Delivery Tracking very poor
1
Dynamic Content very poor
1
HTML Validation very poor
1
Image Validation very poor
1
Link Validation very poor
1
Offer Optimization very poor
1
Opt-Out Management very poor
1
RSS Message Creation very poor
1
Scheduled Emails very poor
1
Spam Analysis very poor
1
Throttle Email Sends very poor
1
Triggered Emails very poor
1
