What are the best aspects of this product?
It's completely customizable so that you use only the entities (modules) you need, keeping the software light, lean and mean. And this also means that you can configure it to work for YOUR industry and your work style; you don't have to conform your worl habits to fit the confines of the software. It's like having a custom-made suit.
What aspects are problematic or could work better?
If it has a downside, I haven't found it yet, and I've been putting the software through its paces for about a week.
What features/services would you like to see in future versions of this product?
The ability to print to PDF. Currently, you can export data only to an Excel spreadsheet.
What specific problems in your company were solved by this product?
I wanted a ticket system independent of projects; we offer website maintenance packages and I wanted to avoid having to open a project just to deal with maintenance. I was able to configure a support ticket that runs alongside projects and independent of them, assigned to team members and the user (customer/client), and have the built-in tickets associated with projects.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Its strenous requirements and bugginess made it frustrating to use.
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?