User review
of RXNT EHR
Terrible
-
by Ricardo Bernal
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Support personnel really try to make up excuses for a product that does not flow.
What aspects are problematic or could work better?
Work-flow is terrible. Back arrows do not work.
Information is all scattered and you have to cancel one thing you are doing in order to go back to check the information that you need.
What features/services would you like to see in future versions of this product?
Not interested.
What specific problems in your company were solved by this product?
None - I left.
And they are so unprofessional that after charging me for a year and me being only for 4 months with them, they returned me NO money.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Carepaths
Why did you decide to change it?
Thought this one would be better; man was I wrong!!!
Are you satisfied with the change?
NO!!!!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
PRICING & COSTS
What was the cost of implementing this product?
$ 1800
What is your total annual cost for using this product?
$ 1800
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
200
FEATURE DETAILS
Patient care orders very poor
1
Ordering tests mediocre
2
Care plans ok
3
Document management very poor
1
Patient history very poor
1
Medication lists very poor
1
