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User review of RxNT EHR

Terrible

- by Ricardo Bernal

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Support personnel really try to make up excuses for a product that does not flow.

What aspects are problematic or could work better?

Work-flow is terrible. Back arrows do not work.
Information is all scattered and you have to cancel one thing you are doing in order to go back to check the information that you need.

What features/services would you like to see in future versions of this product?

Not interested.

What specific problems in your company were solved by this product?

None - I left.
And they are so unprofessional that after charging me for a year and me being only for 4 months with them, they returned me NO money.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Carepaths

Why did you decide to change it?

Thought this one would be better; man was I wrong!!!

Are you satisfied with the change?

NO!!!!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

PRICING & COSTS

What was the cost of implementing this product?

$ 1800

What is your total annual cost for using this product?

$ 1800

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

200

FEATURE DETAILS

Patient care orders
1
very poor
Ordering tests
2
mediocre
Care plans
3
ok
Document management
1
very poor
Patient history
1
very poor
Medication lists
1
very poor
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