It is a full suite of tools–complete and useful.

What are the best aspects of this product?

Salesforce Essentials is comprehensive and all-encompassing. It comes with a full suite of tools that allows us to get a better handle on our sales performance--from assisting the computation of labor costs to consolidating our data. I'm in charge of sales analytics in my company, and Salesforce Essentials has been a breeze to work with. The classic view of its dashboard helps me oversee our operations. Through it, I can easily track all our sales activities without any problem. Plus, it even has filters that allow me to cut through the noise and locate the information that I need. Its integration with Google calendar has been pretty useful in scheduling meetings and tracking sales too. However, I just wish that there would be more YouTube video tutorials about it. There are certain functionalities, such as executing calculations, that might be best explained and understood in my native language, not just Indian English.

What aspects are problematic or could work better?

I only have two issues with Salesforce Essentials. First, I think that it is quite pricey. Second, I have yet to fully exhaust its functionalities because of the lack of training courses available for them.

What specific problems in your company were solved by this product?

Creating reports is no longer a daunting task for me. Sure, it still requires some manual work, but Salesforce Essentials takes the load off a lot of computational and analytical tasks.

Are you a current user of this product?

Yes