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User review of Salesforce Live Agent

A user review for Salesforce Live Agent

- by Leilani

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Salesforce is giving us good service with their Live Agent offering, and their support team is able to address all our concerns.

What aspects are problematic or could work better?

I look forward to less waiting time before a Salesforce support agent gets to me and helps me with my queries.

What specific problems in your company were solved by this product?

We can solve several tricky technical issues with Salesforce Live Agent.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Government Administration

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.