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User review of Salesforce Live Agent

CRM for sales

- by Mavis

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's better than our previous system because we can see what we need to add to the reports we regularly create. Making a simple workflow when we create cases is also easier.

What aspects are problematic or could work better?

It would be helpful for the interface to be more user-friendly.

What specific problems in your company were solved by this product?

It's so easy to generate detailed reports which can include visuals like graphs and charts because these are essentials for our team.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.