What are the best aspects of this product?
It's better than our previous system because we can see what we need to add to the reports we regularly create. Making a simple workflow when we create cases is also easier.
What aspects are problematic or could work better?
It would be helpful for the interface to be more user-friendly.
What specific problems in your company were solved by this product?
It's so easy to generate detailed reports which can include visuals like graphs and charts because these are essentials for our team.
Are you a current user of this product?
What is your company size?
More than 100 Employees
What is your industry?