Do use Salesforce Live Agent!

What are the best aspects of this product?

It's affordable as a 24/7 communications platform for our agents and our customers online because it all happens in real time.

What aspects are problematic or could work better?

More features for the mobile app too, please.

What specific problems in your company were solved by this product?

We're able to make all our communications needs happen in real time: reach a member of our team for an internal matter, or connect with our customers. Everything happens more efficiently now and we've been getting more positive feedback from our customers about it too.

Are you a current user of this product?

No