Easy user interface

What are the best aspects of this product?

Salesforce Live Agent's interface is user-friendly and so easy to navigate through.

What aspects are problematic or could work better?

No complaints from me. It's been great for us so far.

What specific problems in your company were solved by this product?

Salesforce Live Agent's routing method enabled us to fully utilize all available agents because it makes sure to systematically assign cases to whoever is there.

Are you a current user of this product?

No