Efficient messaging platform

What are the best aspects of this product?

I like that we're now able to message back our customers promptly and efficiently.

What aspects are problematic or could work better?

I wish we can avoid software lags in the future, especially when several chats are happening at the same time.

What specific problems in your company were solved by this product?

Real-time response. It's an essential step in making our customer service more efficient.

Are you a current user of this product?

No