Good fit for basic customer support

What are the best aspects of this product?

The Salesforce Live Agent is a good tool for our support agents to start with, because of its easy user interface and a responsive API, which we were able to integrate into our key platforms.

What aspects are problematic or could work better?

It would be great to have affordable alternatives for more complex system integrations.

What specific problems in your company were solved by this product?

We're able to handle more customer concerns because of the chatbots by LiveAgent.

Are you a current user of this product?

Yes