Great add-on features

What are the best aspects of this product?

We're able to address client concerns as and when they need us, and that shows our top-notch customer service.

What aspects are problematic or could work better?

No issues with Live Agent so far.

What specific problems in your company were solved by this product?

Being able to respond in real-time with less queue, especially for basic Q&A.

Are you a current user of this product?

No