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User review of Salesforce Live Agent

It’s a responsive tool

- by Herminio

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

The Salesforce Live Agent tool is responsive and easily recalls what we've inputted. Its features and solutions are exactly what our company needs.

What aspects are problematic or could work better?

We struggled at first with setting it up with our system, but the Salesforce support team came to our rescue, so all good.

What specific problems in your company were solved by this product?

With the Salesforce Live Agent, we can satisfy our clients' needs with a personalized touch, rather than generic responses from the past.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.