Perfect solution for support issues

What are the best aspects of this product?

It was so for our team to integrate it into our website, and now even the customers find it user-friendly.

What aspects are problematic or could work better?

The slight messaging delays can be avoided in the future.

What specific problems in your company were solved by this product?

Salesforce Live Agent enabled our agents to connect with our customers in real-time, which used to be an issue for our customer service team.

Are you a current user of this product?

Yes