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User review of Salesforce Live Agent

Perfect solution for support issues

- by Violet

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

It was so for our team to integrate it into our website, and now even the customers find it user-friendly.

What aspects are problematic or could work better?

The slight messaging delays can be avoided in the future.

What specific problems in your company were solved by this product?

Salesforce Live Agent enabled our agents to connect with our customers in real-time, which used to be an issue for our customer service team.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.