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User review of Salesforce Live Agent

Sales pros will definitely find this tool essential

- by Celestino

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We love being able to track the progress with each of our clients' sales concerns so we know how to approach with the next steps.

What aspects are problematic or could work better?

There's nothing to dislike with this tool.

What specific problems in your company were solved by this product?

Salesforce Live Agent enabled us to manage our business more efficiently by being able to track our sales conversations across the team and gather useful insight into growing the business.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.