User review
of Salesmate
Best Google CRM
-
by Dave Richards
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Salesmate CRM is simple to use. For user’s such as me who are already working in a Google environment, it is a boon as it integrates well with the Google Apps. It offers competent CRM capabilities and has a number of useful lead management features. The automation takes care of the manual tasks.
What aspects are problematic or could work better?
The dearth of integration with every G-Suite App which I wish is resolved quickly.
What features/services would you like to see in future versions of this product?
I would like to have marketing automation features in the future versions.
What specific problems in your company were solved by this product?
Suits remote work environment as it allows data accessibility from anywhere and from any device. Also, helped me in streamlining my sales process.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$156
What is your total annual cost for using this product?
$1872
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management very good
4
Contract Management very good
4
Email Marketing amazing
5
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Customer Service
Call Center Tools amazing
5
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization amazing
5
File Management very good
4
Security amazing
5
