Not bad as a crm and easy to use but still has its issues

What are the best aspects of this product?

Bulk emailing is amazing with tagging which is what I use it for the most. Also, the ability to see the emails trail in each contact is great. Their customer service is amazing and they are very polite and courteous. They are striving to always get better which is a good sign but improvement need to be made to mix it with the big boys.

What aspects are problematic or could work better?

They are quite a few glitches that I experience. They do fix most of them but everytime one is fixed, I find that another little glitch occurs. They have a quick turn around usually in fixing issues. What could work better is many more Api\\\'s. If open a notification in Gmail, I the email doesn\\\'t display correctly. They informed me they are waiting on Gmail to approved the extension fix. They don\\\'t have enough Apis compared to many other platforms such as Copper, Salesforce and The Hub Spot. They still need Xero api which I am still waiting for. The salesmate extension in Gmail needs quote a bit of work to make it easier to work with. The display option isn\\\'t quite right yet. Also, they only have conversation only view in emails when using salesmate email which I really dislike and they dont give you an option to turn it off. I loath it. They used to have it off prior to joining bit didn\\\'t give an option to turn it off once they changed it back. Another thing to get better is if a contact has 2 emails,when you send an email, it doesn\\\'t track it to see who opened it. It says opened by anyone. Invoicing integration isn\\\'t added in yet accept quickbooks online which is not good when competing with the top 10 crm companies. This is a must.

What features/services would you like to see in future versions of this product?

They don\\\'t have enough Api integration compared to many other platforms such as Copper, Salesforce and The Hub Spot. They still need Xero api which I am still waiting for. The salesmate extension in Gmail needs quite a bit of work to make it easier to work with. The display option isn\\\'t quite right yet. Also, they only have conversation only view in emails when using email in salesmate which I really dislike and they dont give you an option to turn it off. I loath it. They used to have it off prior to joining bit didn\\\'t give an option to turn it off once they changed it back. Another thing to get better at is if a contact has 2 emails addresses and you send them to both email, ,when you send an email, it doesn\\\'t track it to see who opened it. It says opened by anyone. Invoicing integration isn\\\'t added in yet accept quickbooks online which is not good when competing with the top 10 crm companies. This is a must. Another thing to get better is if a contact has 2 emails,when you send an email, it doesn\\\'t track it to see who opened it. It says opened by anyone. When using templates, you can\\\'t attach files to the template, only when using when sending an email you can only upload a file. A big draw back in my eyes.

What specific problems in your company were solved by this product?

They fix most problems and usually in a quick turn around. Their support is brilliant. One of the best inhave ever dealt with. They are very friendly too. Salesmate help my company ib quite a big with bulk emailing to tags. This is a huge plus in my eyes. They are always willing to listen to improvements. If they get rolled out, only time will tell. I love how I can see wou opened an email I sent. I love this and works well.

Are you a current user of this product?

Yes