User review
of Salesmate
One of the best CRM’s we’ve ever used
-
by Avni Gajjar
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
As a small business owner with limited resources, I needed a tool that was customizable and cost-effective. Our primary needs were ease-of-use, effective data management, quick automation and seamless integration with third-party apps. Salesmate met all our criteria and proved to be of great value to our small business.
What aspects are problematic or could work better?
We would like to see features that would assist us in tracking our accounting transaction and managing our projects.
What features/services would you like to see in future versions of this product?
Would love to see marketing automation feature in near future.
What specific problems in your company were solved by this product?
It has been helpful for our sales team. They could easily create sales reports and measure vital metrics. It gave them more control over their sales activities. They could track their sales performance and take necessary actions on-time. With timely notifications, they could follow-up in real-time and build a better relationship with the customers.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$60
What is your total annual cost for using this product?
$720
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization very good
4
File Management very good
4
Security amazing
5
